Testimonials

Stephanie | September 2017 | From review submission

Great Service

I bought a used 2015 Subaru at this location. Initially there were some challenges and three weeks into owning the new vehicle the air conditioner died. The new conditioner and labour costs were in excess of 1500.00 the dealership absorbed all the costs! This was quite a surprise and a very welcomed gesture. Old fashioned customer service you do not see often nowadays. I am very greatful to Cory and his staff for all their assistance and I have developed a great deal of trust and loyalty that they stand by their word to ensure quality of service and customer satisfaction:)

Debbie | August 2017 | From review submission

Great experience

I finally found the car that I was looking for at Taylor Creek Volkswagen. I made an inquiry via the dealership website, and within a minute, I had received an e-mail from Steve.

Shortly after, another e-mail came from Rosa asking if I had any questions, and she answered them quickly. When I arrived at the dealership the same evening, the car was ready for the test drive. Rosa provided excellent customer service, and she had my best interests in mind. She has an easy going personality and is straight forward.

I would like to thank Steve, Rosa and Dominic throughout this process.

Phil | June 2017 | From an email

My new Atlas has been a joy to drive.  All the features inside will take a while to figure all out, but Matt was great at showing me most of them.

In the 2 days I have been driving the Atlas, I have been stopped getting out of it by strangers (once at shoppers drug mart and once at another store) with people wanting to know more about it and asking to see it.  Of course, proud of my new vehicle, I show them around, discuss all the great features, etc… then send them your way saying that Matt, my salesmen was great to deal with.  Very friendly, patient, and  knowledgeable.

Thanks again for my wonderful experience at VW Orleans.  I have done many dealership over the last few weeks trying to decide what vehicle suited my needs.  From Honda, Chevy/GMC, Hyundai and Mazda…  I can say that VW Orleans was the best experience in regards to salesmanship, knowledge, friendliness, politeness, and overall service.

Gabriel C | June 2017 | From an email

I had a great experience throughout the whole process. As a first time buyer, I appreciated the honesty coming from you and your team, it made everything smoother and less stressful. The process was painless and frankly not as complicated as I thought it would be; mostly because of your team. Thanks again, I am very much enjoying my new car!

Zheng | May 2017 | From an email

It was an absolutely smooth shopping experience with you. Matt was a pleasure to talk with, very professional and patient for all my questions before and after sales. I have already recommended him to my friend who is interested of the new Atlatls – the 7 passenger one. I am very happy to purchase my first brand new car with Taylor Creek VW and looking forward to continue it with your team in the future.

Chase | May 2017 | From an email

Matt Nunan was fantastic! Easily the best dealer rep we had dealt with at that this point in time.. He was very professional and through when going through every detail of the 2017 Golf R we were looking. He did such a fantastic job he actually has put Volkswagen on the map in terms of my new car purchase this year when frankly it really wasn’t before. I’m looking forward to going through a GTI and CC with him in the coming weeks!

Nathalie Q | March 2017 | From Facebook

Love the service, Marcel is great, friendly and I trust that they know their business and want to give customers their best. Was just there this morning and left happy and relieved. Merci beaucoup!

Cory C | March 2017 | From Google 

Proud owner of a 2016 golf!!! Made my day and looking forward to the future. Friendly and knowledgeable sales staff helped me out all along the way! They were able to keep within my budget and helped me get the car I wanted. I definitely recommend this dealership for anyone looking for a new or used car!! Service is excellent and they always put the customer first .

Michel D.R | March 2017 | From Google 

J’ai été très impressionné par le concessionnaire Volkswagen Taylor Creek. L’endroit lui-même est magnifique et impeccable. Le personnel y est très accueillant. J’aimerais souligner en particulier le professionnalisme et la courtoisie de M. Dominic Pleau. Je recommande sans hésiter Taylor Creek Volkswagen qui mérite amplement cinq étoiles.

Cory C | March 2017 | From Google 

Matt was tremendous. He is extremely helpful and was a pleasure to deal with. Made my car buying experience a breeze. Would recommend any day!

David A | March 2017 | From Google 

Absolutely Amazing!
I bought a VW golf from Taylor Creek Volkswagen and I’m extremely pleased with the excellent service I received. I was very impressed with their kind and helpful staff. I was primarily helped by salesman Dominic Pleau who was super nice, very knowledgeable and honest. I was also helped by a few other staff members as well during the course of the purchase and I say they all deserve a 5 star rating! If you’re looking for a Volkswagen, look no further! Taylor Creek VW is the place to go! Thanks again guys!

Reno R | March 2017 | From Google 

The service I received was AMAZING! With the help of a friendly and knowledgeable sales team I am now the owner of a beautiful 2013 Jetta.

Simão F | February 2017 | From Google 

The service here from both the sales and service departments is simply phenomenal. Very friendly easy going atmosphere – easily my best new car buying experience.

Patrick LeBlanc | August 2016

awesome service department. Went to Taylor Creek VW for my 60,000 km maintenance a few months ago, which was great. More recently, i noticed a knocking sound coming from the front end, suspension related. I came into the dealership thinking to myself “this is going to be an out of warranty repair… It’s going to take forever… And i’m going to have to deal with a bunch of bullshit.” Pretty much the exact opposite of that happened and my issue got resolved with no hastle what so ever. I had to pinch myself. I thought i was in somekind of fantastic dream where up is down, left is right and women suddenly find me unanimously attractive. But, no. That’s just the Taylor Creek Volkswagen experience, baby!

Also, Mike Johnson, the general sales manager, is legitimately one of the finest human beings i’ve had the pleasure of dealing with while I was car shopping. I can’t say enough good things about both the sales and service staff. Worth checking out.

Ryan Bourgeois | June 2016

As my wife and I were looking to purchase a new vehicle, i remembered what great service Josh Silverman had offered me 3 years ago and i knew that without a doubt i had to contact him. And so off we went to shop for a volkswagen. Once again i wasn’t disappointed with the level of expertise and professionalism that he demonstrated. As it was my wife’s first car buying experience, Josh ensured that the process was stress easy and stress free. As a result of having such a competent salesman, we are now very proud owners of a 2016 Volkswagen Tiguan Highline R Line.

If you’re in the ottawa area and are looking for a Volkswagen, do not hesitate to visit Josh Silverman. You will not be disappointed!!!

Irfan Baljak | June 2016

Our experience at Taylor Creek Volkswagen was very positive. Josh Silverman was extremely helpful in providing us with the right type of advice and helped us pick a car that was appropriate for our family. Josh was always there to answer our questions and was very knowledgeable. We did not feel pressured and felt at ease during the entire buying experience. The rest of the staff, including Domenic, were very friendly and provided excellent customer service. Thank you Josh and Taylor Creek Volkswagen!

Simon de Montigny-Williams | May 2016

The team at volkswagen were very warm and genuine. I came in for sedan and consulted with Dominic. He was very honest and knowledgeable. He was very classy and definitely made me a great fan of the brand. He gave me unbiased opinions and truly went out of his way to ensure I make the right choice. It was a great experience. Cheers

James Marchington | May 2016

I bought a new car at the end of April from the Taylor Creek Volkswagen dealership that recently opened on Trim Road, and I’m impressed enough with these guys that I feel they’re deserving of some positive feedback.

Josh Silverman, Mike Johnson and Domenic Tundo were a pleasure to do business with and created a friendly and relaxed environment. There were no high pressure sales tactics, and I never felt like they were “playing games.” They had the exact car I was looking for in stock and, comparatively speaking, quoted the best price right from the outset. And whoever prepared my car for pickup did a top notch job too.

A special thank you to Josh for facilitating such a positive buying experience. He gave sensible answers to my questions, but most importantly he listened to and acted on my requests to ensure that I was completely happy when I picked up my new car.

Obviously, I haven’t tried their service department yet, but when that time comes, I have no reason to expect anything other than great work.

The bottom line is that, if someone asked me for my recommendation on a great VW dealer in Ottawa, the first name I would give is Taylor Creek Volkswagen. A+

Roxane Boudreau | May 2016

The staff at Taylor Creek is phenomenal and the service is amazing. The staff is down-to-earth and provided us with a lot of great advice regarding our 2013 Golf TDI. We are now proud owners of a 2016 Golf TSI. We appreciated that there was a mix of bilingual staff, which made the experience very easy for us, seeing as we like to communicate in both French and English. Dominic, Mike, Christian, Dominique and Dave, thank you very much for the excellent service!

Mahai Kolozsvari | April 2016

Great experience at Taylor Creek VW. Went in for a service on my Jetta. The whole staff was incredibly kind and helpful. I dropped my car at 1:00 and asked how much time it would take. They told me 90 minutes. At 2:32, I was driving off. The showroom is also really nice and had free wifi. There isn’t much to do around the dealership however, so bring a book/laptop if you plan on staying at the dealership while your car is being serviced. They also washed my car before handing it back to me, which was a nice touch.

Overall, this was one of my most positive experiences at a dealership, and I will definitely return in the future.

Derrick Zito | March 2016

Let me tell you about my experience at Taylor Creek Volkswagen.

After doing my research before going into the dealership and I found the car I wanted. The following day I contacted Taylor Creek and spoke to the sales representative, Gabrielle; she confirmed that the car I was looking at was indeed still available and she would have it ready for me late that day to take a look at.

Upon arriving at the dealership, I was greeted by the sales representative and we discussed the car. From there I was introduced to Dave, the Sales Manager and the three of discussed the final cost of the car; there was no typical ” wait here while I go and crunch some numbers ” game.

And I must say of all the cars I have purchased this was the most enjoyable experience and seamless. The professionalism, customer service and they did not try and up sell me something I did not want. This dealership made it work for me. The whole process took 45 minutes and the deal was done.

For Great Customer Service, Professionalism and the peace of mind that this VW location cares about their customers and knows that “Talk is Cheap” and they are willing to go the extra mile.

Looking for a great car? Want to be treated with respect from start to finish?
Taylor Creek Volkswagen is the place to go.